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Customer Service vs. Customer Experience: what's the difference?

Customer service is what we give to every customer. Customer Experience, CX, is what every customer takes away. It's our brand. You have to engage all 4 types of customers to provide outstanding CX.

Join us at the Dublin Entrepreneurial Center on Wednesday, November 20th at 6pm. You will learn who the 4 types of customers are and how to engage them. You will also receive a copy of my world-wide selling book, "WOW Your Customers! 7 Ways to World-Class Service". Exclusive offers will be available only to those who attend. Best of all, $4 of every ticket goes to Christians Overcoming Cancer.

Seating is limited, so save your spot now!


#CX #CustomerExperience #SmallBusinessOwners #Entrepreneurs #Profitability #7Ways #DublinEntrepreneurialCenter #ChristiansOvercomingCancer #Workshop

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What NOT to say is more important that what we say.

Truth! This week on Mr. Biz Radio, we discussed what NOT to say to enhance customer experience with John Hanson. 🤐 Thank you, John, for your insight! Check out this episode of Mr. Biz Radio on: #CX