hansj00Jan 61 minThe Golden Rule vs. The Platinum Rule: Which one is correct? Both approaches are widely taught for providing excellent customer service. 'Treat others as you would like to be treated' or 'Treat others as they would lik...
hansj00Dec 27, 20191 minWhat NOT to say is more important that what we say. Truth! This week on Mr. Biz Radio, we discussed what NOT to say to enhance customer experience with John Hanson. 🤐 Thank you, John, for your insight! Check...
hansj00Dec 26, 20191 minWrite 'em down, Chase 'em down!Time to get back to work. After a safe, enjoyable holiday, we are faced with returning to our professions. What emotion hits us first when the holiday is...
hansj00Dec 24, 20191 min"Your Bill Already Printed"--How NOT to Take the Best Care of a CustomerRecently, I experienced terrible customer service. It only cost me $20, but it was the realization that I didn't matter one bit as a customer that bothered m...
hansj00Dec 20, 20191 minI'm a bad customer! When I experience poor customer service, I don't complain, and I don't come back! The customers who tell you they have an issue can be your most valuable...
hansj00Dec 18, 20191 minWhy We Stay: Is It Pay? My kids like to read about a cat with a hat, So in honor of them today’s post is written like that! When top team members decided to go, Interested people wa...
hansj00Dec 16, 20191 minOur life stories don't matter! Before you get upset with me, read a little bit further; I promise it'll be worth it! I read a fascinating book: Writing Without Bullshit by Josh Bernoff. I ...
hansj00Nov 26, 20191 minNeed ideas to be better organized? A snippet from my book, "WOW Your Customers! 7 Ways to World-Class Service" was featured in the article below! Check out the link for a YUGE list of ideas. ...
hansj00Nov 20, 20191 min7 Ways Menu is now on YouTube!So excited to announce the official launch of our YouTube channel: 7 Ways Menu. All our video content on Facebook and Instagram will soon be available on You...
hansj00Nov 19, 20191 minJust $20 & 1 hour can make a world of difference to others and for your business!Tomorrow evening, join us at the Dublin Entrepreneurial Center in Dublin, Ohio at 6pm for a 1-hour introduction to Positive & Profitable Customer Experience:...
hansj00Nov 14, 20191 minCustomers are THE most important part of our business, right? So when was the last time you or your company invested into Customer Service training? If it's been a little while, or you can't remember the last time, or ...
hansj00Nov 13, 20191 minCustomer Service? Does this guy know what he's talking about? Part 2!Along with being a repeat guest for the nationally-aired podcast, Mr. Biz on B2B Radio, my customer service advice has been published on LinkedIn and industr...
hansj00Nov 11, 20191 minDoes this guy know what he's talking about? Google me! On just first page results, you'll find all kinds of content on who I am, what's important to me and how I can help grow your business with happy, loyal, eng...
hansj00Nov 10, 20191 minCustomer Service vs. Customer Experience: what's the difference?Customer service is what we give to every customer. Customer Experience, CX, is what every customer takes away. It's our brand. You have to engage all 4 ...
hansj00Jan 2, 20191 minHow to tell your customer the tough news...with a smile!Have you had the unenviable task of being the messenger who needs to deliver difficult news to your customer? I have, and it's a tough task to tell them wha...
hansj00Dec 20, 20181 minBrian Tracy recommends this book! Find out how to get $5 off below!"This powerful, practical book is loaded with ideas and insights to generate 'customers for life.'" It was an honor for Brian Tracy to review my book. Now y...
hansj00Dec 3, 20181 minOur life stories don't matter!Before you get upset with me, read a little bit further; I promise it'll be worth it! I read a fascinating book: Writing Without Bullshit by Josh Bernoff. ...
hansj00Nov 29, 20181 minAre successful people lucky?Do you wince inside when someone says how lucky you are when your hard work has culminated in success? It should! Oprah Winfrey said, "I believe luck is ...
hansj00Nov 26, 20181 min“My daughter just earned a sales position…this book is a must-read!”Gary excitedly shared with me that his recently-graduated daughter had earned a coveted sales position with an NBA team. He had just finished reading WOW You...
hansj00Oct 30, 20181 minPlease don't shout at the customers!In the summer of 2012, I was a senior loan processor for a Fortune 500 company. The refi boom was on due to record-low mortgage rates. Caseloads were very...
