Write 'em down, Chase 'em down!

Time to get back to work.  After a safe, enjoyable holiday, we are faced with returning to our professions. What emotion hits us first...

I'm a bad customer!

When I experience poor customer service, I don't complain, and I don't come back!  The customers who tell you they have an issue can be...

Why We Stay: Is It Pay?

My kids like to read about a cat with a hat, So in honor of them today’s post is written like that! When top team members decided to go,...

Our life stories don't matter!

Before you get upset with me, read a little bit further; I promise it'll be worth it! I read a fascinating book: Writing Without Bullshit...

Need ideas to be better organized?

A snippet from my book, "WOW Your Customers! 7 Ways to World-Class Service" was featured in the article below! Check out the link for a...

7 Ways Menu is now on YouTube!

So excited to announce the official launch of our YouTube channel: 7 Ways Menu. All our video content on Facebook and Instagram will soon...

Our life stories don't matter!

Before you get upset with me, read a little bit further; I promise it'll be worth it! I read a fascinating book: Writing Without...

Are successful people lucky?

Do you wince inside when someone says how lucky you are when your hard work has culminated in success? It should! Oprah Winfrey said,...

Please don't shout at the customers!

In the summer of 2012, I was a senior loan processor for a Fortune 500 company. The refi boom was on due to record-low mortgage rates. ...

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