The Golden Rule vs. The Platinum Rule: Which one is correct?
Both approaches are widely taught for providing excellent customer service. 'Treat others as you would like to be treated' or 'Treat...
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What NOT to say is more important that what we say.
Truth! This week on Mr. Biz Radio, we discussed what NOT to say to enhance customer experience with John Hanson. 🤐 Thank you, John, for...
Write 'em down, Chase 'em down!
Time to get back to work. After a safe, enjoyable holiday, we are faced with returning to our professions. What emotion hits us first...
"Your Bill Already Printed"--How NOT to Take the Best Care of a Customer
Recently, I experienced terrible customer service. It only cost me $20, but it was the realization that I didn't matter one bit as a...
I'm a bad customer!
When I experience poor customer service, I don't complain, and I don't come back! The customers who tell you they have an issue can be...
Why We Stay: Is It Pay?
My kids like to read about a cat with a hat, So in honor of them today’s post is written like that! When top team members decided to go,...
Our life stories don't matter!
Before you get upset with me, read a little bit further; I promise it'll be worth it! I read a fascinating book: Writing Without Bullshit...
Need ideas to be better organized?
A snippet from my book, "WOW Your Customers! 7 Ways to World-Class Service" was featured in the article below! Check out the link for a...
7 Ways Menu is now on YouTube!
So excited to announce the official launch of our YouTube channel: 7 Ways Menu. All our video content on Facebook and Instagram will soon...
Just $20 & 1 hour can make a world of difference to others and for your business!
Tomorrow evening, join us at the Dublin Entrepreneurial Center in Dublin, Ohio at 6pm for a 1-hour introduction to Positive & Profitable...
Customers are THE most important part of our business, right?
So when was the last time you or your company invested into Customer Service training? If it's been a little while, or you can't...
Customer Service? Does this guy know what he's talking about? Part 2!
Along with being a repeat guest for the nationally-aired podcast, Mr. Biz on B2B Radio, my customer service advice has been published on...
Does this guy know what he's talking about? Google me!
On just first page results, you'll find all kinds of content on who I am, what's important to me and how I can help grow your business...
Customer Service vs. Customer Experience: what's the difference?
Customer service is what we give to every customer. Customer Experience, CX, is what every customer takes away. It's our brand. You...
How to tell your customer the tough news...with a smile!
Have you had the unenviable task of being the messenger who needs to deliver difficult news to your customer? I have, and it's a tough...
Brian Tracy recommends this book! Find out how to get $5 off below!
"This powerful, practical book is loaded with ideas and insights to generate 'customers for life.'" It was an honor for Brian Tracy to...
Our life stories don't matter!
Before you get upset with me, read a little bit further; I promise it'll be worth it! I read a fascinating book: Writing Without...
Are successful people lucky?
Do you wince inside when someone says how lucky you are when your hard work has culminated in success? It should! Oprah Winfrey said,...
“My daughter just earned a sales position…this book is a must-read!”
Gary excitedly shared with me that his recently-graduated daughter had earned a coveted sales position with an NBA team. He had just...
Please don't shout at the customers!
In the summer of 2012, I was a senior loan processor for a Fortune 500 company. The refi boom was on due to record-low mortgage rates. ...